Privacy Policy

Casa Home Living – Privacy Policy

Last Updated: October 5, 2025

1. Introduction

Casa Home Living (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, make a purchase, or use our related services (collectively, the “Services”).

If you have any questions or concerns about this policy or our data practices, please contact us using the details in the Contact Us section below.

2. When This Policy Applies

This Privacy Policy applies to all visitors, customers, and users of our Services, including purchases made directly through our website or through third-party retailers. Casa Home Living is the data controller of personal information collected through our Services.

3. Information We Collect

We collect personal and non-personal information in the following ways:

a. Personal Information

When you use our Services, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment provider)

We may also collect information if you contact our customer service team, participate in surveys, or provide feedback.

b. Automatically Collected Information

We may automatically collect technical and usage data, such as:

  • IP address

  • Browser type and version

  • Pages visited and time spent on site

  • Device information

  • Cookies and similar tracking technologies

Cookies are used to improve user experience, analyse website performance, and deliver relevant content.

4. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders

  • Communicate with you about your orders or account

  • Provide customer support

  • Improve our products, website, and Services

  • Detect and prevent fraud or misuse

  • Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties for marketing purposes.

5. How We Share Your Information

We may share your information with:

We may also disclose information if required by law or to protect our legal rights.

Casa Home Living does not share personal information beyond what is necessary to complete transactions or deliver our Services.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil your orders and provide customer service;

  • Comply with legal, tax, and accounting requirements.

In line with our strict data policy, personal information is securely deleted within 21 days after order fulfilment, unless legally required to retain it longer. Data is stored on encrypted, offline drives, with restricted access to authorised personnel only.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for data processing

  • Lodge a complaint with a data protection authority

To exercise these rights, please contact us at info@casahomeliving.com. We may require identity verification before processing requests.

8. Security of Your Information

We implement industry-standard measures to safeguard your data, including:

  • Encryption of personal data in storage and transmission

  • Regular security audits

  • Access controls and employee training

  • Compliance with GDPR and applicable data protection laws

Despite our efforts, no system is completely secure. We encourage you to protect your account credentials and use caution when sharing information online.

9. Children’s Privacy

Our website and Services are intended for adults. We do not knowingly collect personal data from minors under 16. If we learn that a child has provided us personal data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Material changes will take effect only after you have been notified or continue using our Services.

11. Your California Privacy Rights (CCPA Notice)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal data we collect and why

  • Request deletion of your personal data

  • Opt-out of the sale of your data (we do not sell data)

You can exercise these rights by contacting us at info@casahomeliving.com.

12. Contact Us

If you have questions, comments, or complaints regarding this Privacy Policy or our practices, please contact us:

Address: 2300 Liberty Drive, Northampton, Pennsylvania 18067, United States
Email: info@casahomeliving.com
Phone: +1 (888) 298-2420
Hours: Monday–Friday, 9:00 AM – 7:00 PM (EST)