Return and Refund Policy

At Casa Home Living, we want you to be completely satisfied with your purchase. If for any reason you wish to return an item, please review the following policy and ensure compliance with the guidelines outlined below.

1. General Return and Refund Terms

  • Return Initiation: To initiate a return, you must contact us within 30 days from the receipt of your order.

  • Condition of the Item: All returned items must be in their original condition and unused, and must include all original packaging. Items that have been used or damaged upon return will not be eligible for a refund.

  • Return Shipping: You are responsible for the return shipping costs and for ensuring the item is properly packaged. The item must be sent fully insured. You will also be required to provide the tracking number of the return shipment.

  • Refund Amount: Refunds will be issued for the price of the item only, excluding the cost of return shipping. A 25% restocking fee will be deducted from the refunded amount for all approved returns (excluding damaged or incorrect items).

  • Return Authorization: Before returning an item, you must first contact us to obtain return authorization.

2. Damaged or Incorrect Items

If your item arrives damaged or is incorrect, please follow the process outlined below:

  • Contact Us Immediately: If you receive a damaged or incorrect item, you must report it to us within 30 days of receiving your order.

  • Replacement: We will replace the damaged or incorrect item at no additional charge.

  • Proof of Damage: If your item arrives damaged, please provide clear evidence (e.g., photographs) so we can process the replacement request quickly.

  • Buyer’s Responsibility: If you decide not to receive a replacement and still wish to return the item, the return will be considered buyer’s remorse, and you will be responsible for the return shipping costs.

3. Refund Processing and Conditions

  • Inspection: All returns are subject to an inspection to ensure the item is in resellable condition. Refunds will be processed only after inspection and approval.

  • Refund Timeframe: Refunds may take up to 15 days to process from the time we receive the returned item.

  • Used Items: If the item has been used or is not in its original, resellable condition, it will not be eligible for a refund.

  • Color and Finish Variations: Please note that due to factors such as lighting, screen settings, and manufacturing processes, colors and finishes may vary. These differences do not qualify for a return.

4. Return Shipping and Responsibility

  • Shipping Responsibility: You are responsible for the return shipping and ensuring the item is adequately insured during transit. If the item arrives back damaged, you will need to file a claim with the carrier for damage.

  • Packaging: Please return the item in its original packaging to ensure it arrives in good condition. We will only accept returns for items that arrive in the same condition as when they were sent.

5. Exceptions to Return Policy

  • Personalized or Custom Items: Customized, personalized, or made-to-order products are not eligible for return unless damaged or defective.

  • Final Sale Items: Some items, such as clearance or final sale products, may not be eligible for return. These exclusions will be clearly marked on the product page.

6. Salesperson Recommendations

  • Any recommendations made by our sales team are for guidance purposes only. The final decision to purchase rests with the customer, and our return policy will apply regardless of salesperson recommendations.

7. Contact Information

If you would like to initiate a return, have questions about your order, or need assistance with a damaged item, please contact our customer service team:

Address: 2300 Liberty Drive, Northampton, Pennsylvania 18067, United States
Email: servicedesk1000@gmail.com
Phone: +1 (888) 298-2420
Hours: Monday–Friday, 9:00 AM – 7:00 PM (EST)

Important Notes:

  • All returns must be in the original box and in resellable condition to be accepted.

  • Returns for reasons such as color or finish preference will still follow the standard return procedure, as outlined in this policy.

Conclusion

We strive to ensure you are fully satisfied with your purchase, and we are committed to providing excellent service throughout the return and refund process. If you have any questions or need assistance, please don’t hesitate to reach out to our team.